CoreJobTrack

CoreJobTrack (corejobtrack.com) is a hosted web app for field service management, built for small and mid-sized blue-collar service businesses with field techs and office dispatch teams, including HVAC, plumbing, electrical, general contracting and similar trades. It is published by Barrett Software Solutions in Grand Blanc, Michigan.

The office and the field work from live job record, from the first assignment to equipment readings, customer approval and the final receipt. Dispatchers assign work, technicians document it on site, and an operations dashboard brings open service tickets, support work, internal tasks, approvals and technician statistics together. Customers, contacts, equipment, tickets, tasks, quotes and logs stay connected, so CoreJobTrack is designed to replace a separate CRM and dispatch tool.

Customer sign-off works two ways: in person on the technician's device after a readiness check confirms customer, contact, time, resolution and equipment readings, or through a secure web link where the customer reviews the service summary, work performed, resolution and receipt from any browser. Signatures, photos, videos and documents attach to the ticket from the field, and a customer portal shows ticket status.

Technicians can keep working offline and sync when signal returns. Equipment readings are charted over time with automatic rate calculations. Pricing is paid (Starter, Professional and Enterprise plans, with a $39/mo launch special); there is no free trial. An iPhone app is coming soon and is not on the App Store yet.