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What is Sensaro?
Sensaro's AI combines the power of NPS with qualitative customer feedback to give you a clear picture of what's working, what's not working, and what to do about it.
Core Features
- Unlimited Responses
- AI Insights
- Feedback by theme (promotors
- detractors etc)
Pricing Details
Pricing Type
Paid
Ideal For
Entrepreneurs
Developers
Enterprises
Remote Teams
Marketers
Customer Support Agents
Use Sensaro as an Alternative to
Delighted
Vitally
Detailed Description
NPS gives a simple, fast signal. One question, one easy number. It is a leading indicator of growth as promotors correlate with word-of-mouth and lower churn, whereas detractors are a prediction of churn risk.
BUT
Pretty soon you'll want to know what you can do about those passives and detractors? Why do they feel that way about your app, what can you do to change their mind?
That's where Sensaro comes in. Not only does it collect NPS on a rolling basis inside your app (where customers are most likely to give feedback), but the Sensaro AI then analyses the data (quant and qual), and highlights key insights across all groups, highlighting clear actionable improvements you can make to your product.
Sensaro Reviews
No reviews yet.
AMA with Maker (8)
Hi Tim Ankur here, Cofounder of NBP, this platform. Just wanted to say, your website is very good, clear design. Product looks nice too.
Thanks Ankur - great community you are building here 🙌
We're a small team and pretty stretched for time. How much setup and ongoing management does Sensaro's AI require from our side to get these insights?
Hi Owen, it's very quick - add a simple <script> tag to your site and that's it! We'll send you a weekly email summary of your rolling NPS and key points from the AI analysis. You can also check your Sensaro dashboard for individual scores and comments. More than happy to jump on a quick call to give you demo if you'd like? Tim
My company's NPS is solid but we know we're missing the 'why' behind the scores. Can Sensaro's AI reliably pull out common themes from our support tickets and reviews to tell us what to actually focus on?
Hi Khushi, we just implemented customer integrations so now you can see exactly who submitted a score and what reason they gave. This means you can respond quickly and directly to detractors for example (by emailing them to offer additional support perhaps). Would be more than happy to walk you thought it. Tim
Hello Tim I see, will surely be in touch here in near future. Thanks.
Hi Khushi, At the moment Sensaro doesn't integrate with support ticket software. We collect scores and reasons in your product (where people are most likely to give feedback) and then analyse that data. What we highlight are themes across detractors, passives and promotors to help you focus on impactful areas. Scanning support tickets is really valuable but the data there obviously isn't associated with a sentiment score. Let me know if you'd like a quick demo of Sensaro Khushi Tim