What is NBP Feedback Engine?
Core Features
- Automated Feedback Collection
- Sentiment Analysis Engine
- NPS Calculation
- Easy to Use Widget
- Verified Reviews
Pricing Details
Ideal For
Use NBP Feedback Engine as an Alternative to
Detailed Description
NextBigProduct Feedback Engine helps you collect customer feedback, protect your reputation, and turn reviews into growth, automatically.
Instead of chasing reviews across platforms or worrying about negative feedback going public, Feedback Engine gives you a smart, controlled way to listen to your users and showcase the best of your product.
How it works
Embed a lightweight widget on your website and start collecting reviews instantly. The engine automatically filters feedback based on ratings:
- ⭐ 4–5 star reviews are published publicly to build trust and social proof
- ⭐ 3 stars and below are kept private and sent directly to you for resolution
This means you grow your reputation while fixing issues behind the scenes - no surprises.
Why teams love it
- Smart Review Guard - Automatically protect your brand from public negative reviews
- Multi-platform publishing - Push top reviews to NBP, Google, G2, Capterra, Trustpilot, and more
- AI insights & NPS - Understand sentiment, detect patterns, and track Net Promoter Score
- Actionable feedback - Know exactly what users love and what needs improvement
- Brand-matched widgets - Fully customizable to blend seamlessly with your site
- Fast setup - Add it to your site in under 5 minutes with a simple script
Built for growth
Whether you’re launching a new product or scaling an existing one, Feedback Engine helps you build credibility, improve faster, and make customer feedback work for you - not against you.
Collect feedback. Control reputation. Grow with confidence.
NBP Feedback Engine Reviews
As a maker, this solved a real problem for us. We can collect feedback without worrying about every issue becoming public, while still building credibility on NBP. Setup was quick and the review flow feels fair to users. A few more customization options would make it even better, but overall it’s a solid addition to our stack.
The logic behind routing reviews makes sense and feels fair to users. Documentation could be a bit better, but functionality-wise it’s been stable so far.
It’s a simple tool, but well thought out. Email verification, smart publishing rules, and integrations with other platforms make it reliable for long-term use.
AMA with Maker (4)
We're considering a feedback tool but I'm worried about getting overwhelmed with negative comments. How does your system actually handle critical feedback privately without it becoming a management nightmare?
Hey Harry Negative comments will be routed to your service dashboard only, and users wont see option to post review on 3rd party platforms like trustpilot. Please check our page for more details : https://nextbigproduct.com/feedback-engine Let me know if any further queries.
Love the idea of highlighting the good stuff! but can i customize the widget to match our site's look, or is it just a standard box?
Hey Erik You can customize primary colors of popup and buttons, position for button (Left / Right / Sticky) and also text of the popup and button.