What is Dagmor?
Dagmor keeps a recorded call's original name, audio, transcript, script answers and human review together. Teams can inspect what customers said between questions, see conduct, coverage and agent scores, and get trend reports. Teams may bring recordings in for reports without using Dagmor to make calls.
Core Features
- Call Log with original audio and transcripts
- Scripts, human reviews and agent Hero Scores
- Conduct, coverage, trends and customer-word reports
Pricing Details
Pricing Type
Freemium
Ideal For
Small Businesses
Enterprises
Sales Teams
Customer Support Agents
Detailed Description
Dagmor helps teams review recorded customer calls and understand what people actually said. Its Call Log keeps the recording name, audio and transcript together so a reviewer can scan words first and play the call when tone or a disputed answer matters. Teams can choose or build scripts, including automated suggestions from their own calls, then keep human control over review decisions. Dagmor shows conduct and coverage reports, customer words between scripted questions, agent Hero Scores and trends over time. A team can use the full call-review system or bring completed recordings in and take the reports alone. The eligible first campaign is free; later use is charged per recorded minute as shown on the site.
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